Envox CT Connect

Envox CT Connect™ enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The software supports the leading PBX/ACDs and IP communication environments. For original equipment manufacturers (OEMs), independent software vendors (ISVs), application developers, and integrators looking to expand their reach into the call center/contact center market segment, Envox CT Connect provides the ability to:

• add telephony features to their customer's existing business applications
• expand their businesses by providing current - and new - customers with ways to enhance their existing contact centers
• integrate new features and functionality into legacy systems while maintaining their customer's investment in existing equipment and infrastructure
• support new communication environments such as IP, with minimal changes to the application

Envox CT Connect is computer telephony (CT) call control server software capable of connecting a wide range of telephone switches to a variety of data processing environments. The software's client/server technology supports industry-standard hardware, operating systems, network services, and call control programming interfaces such as C, C++, Java, TAPI, and ActiveX, letting application developers easily integrate more intelligent call control features into their existing business applications.

Key Features

• reduces the time, cost, and complexity of adding 3rd party call control features to contact center solutions
• improves time to market
• integrates to all common PBX/ACDs including emerging IP PBXs
• allows developers to deploy applications in new communications environments with little or no change to applications

Applications

• Customer relationship management (CRM)/e-CRM
• Call recording and quality monitoring (QM)
• Contact center workforce management applications
• Contact center
• Help desk
• Interactive Voice Response (IVR)
• Screen pop

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